Frequently Asked Questions

Who do we call to report a problem?

Contact your management company directly. They work closely with us and will direct your concerns to our office. Back to Top

When is it safe to go on the grass following a fertilizing or spraying treatment?

Do not allow people or pets on treatment areas during application. It is safe to enter treatment areas after the spray has dried. Back to Top

When do you spray?

Because the weather plays a major role in spraying we find it very difficult to give an exact date. We put down a total of five applications throughout the growing season. This includes three fertilizer applications and two weed control applications. We cannot spray if wind speeds are greater than 10 mph or the wind is gusting to speeds above 10 mph. Not only does wind speed affect applications, but rain can also be very detrimental to the spraying process. If rain is predicted within 24 hours of scheduled spraying we do not spray because the product will be less effective. Back to Top

Why do they mow so fast?

When we visit your property it may seem like we are mowing fast, however, we have state-of-the-art commercial mowers designed for fast and efficient mowing. The walker mowers you see onsite cannot exceed 6 mph. Please keep in mind that the same crews visit your site every week and are mowing in excess of 40 hours a week. They become extremely familiar with the equipment and your property. After multiple mows they determine the fastest and most efficient way to mow. Our mowing crews are given step-by-step instructions on how to use the equipment properly and safely. They are given the tools and knowledge to successfully mow your site. Back to Top

What if it rains on our mowing day?

If rain occurs on your scheduled mowing day, whether or not we can continue to mow is dependent upon the amount of rainfall. We will carefully evaluate the situation, and while this may not be ideal, it will in no way damage your grass. If there is excessive rainfall we will mow on the following day. Back to Top

There are clumps of grass in my yard.

During periods of excessive growth or rainfall you may see the grass clumping. We make every effort to disburse grass clumps at the time of mowing, but generally irrigation systems or subsequent mowing disburses them. Bagging and hauling grass is cost prohibitive and is not beneficial to your lawn. We make every effort to deal with the grass clumps on site. Bagging is only used in extreme circumstances. Back to Top

Where do you measure to determine if you need to plow?

In the majority of our contracts we are required to plow a site at 1.5 inches of snowfall. To determine the snowfall amount we visit your particular site. We only measure on paved surfaces that are NOT blown clear/clean or drifted. We find multiple driveways with the same scenario and base plowing on our findings. Back to Top

What about when we have high winds and our drives fill in again?

During the winter season it is part of our job to keep an eye on the weather predictions. If excessive winds are predicted we make routine visits to our associations to ensure no drifting has occurred. Back to Top

Why do you always have to plow at 4AM?

In our contracts there are specified deadlines as to when your association must be plowed. Also, if the snowfall occurs overnight it is ideal for the morning commuters to have cleared drives. Upon request, we can plow during daylight hours only. Back to Top

What is plow damage?

The best way to determine if the damaged grass is due to plowing is to check if the grass is torn up at the roots or completely removed. Winterkill grass will still be rooted. Back to Top

Why is there so much plow damage?

Before the winter season you may see us placing stakes on the edges of the pavement at your site. These stakes are our guidelines for plowing. Throughout the season they sometimes get run over, bent, or removed completely. We do our best to stay within our stakes. Also, when there has been excessive snowfall we need to make room for future storms. We generally have to push the snow piles back and that can potentially damage the corners of the drives. Back to Top

When do you repair/replace the plow damage?

Plow damage repair will be determined by the weather conditions. The first step to repairing the damage is pulling back the pulled-up grass. The next step is putting down black dirt and seed. We will not lay down sod until the pre-emergent weed chemicals and fertilizer are put down. Back to Top